Help centre

Orders and delivery

Where is my order?

Your order page shows its status and the tracking number as soon as the seller has shipped it.

How much is delivery?

Standard delivery is 4.90 EUR, free from 50 EUR per seller. Express delivery is 9.90 EUR. Sofas and bikes travel with large item delivery, 39 EUR.

How long does delivery take?

Two to four working days for products in stock, or the next working day with express delivery. Made-to-order products ship within the time shown on their page.

Payment and invoices

Can I order as a gift?

Yes: write a message in the order note and the seller wraps it as a gift.

Do I get an invoice?

Yes, every order comes with an invoice from its seller, VAT shown. Download it from your order page.

How can I pay?

By card, PayPal or bank transfer. Business accounts can also pay on invoice at 30 days.

Returns and warranty

What does the warranty cover?

Each product page shows its warranty, from 1 to 10 years. Write to the seller from your order page if something breaks.

Can I return a product?

Yes, within 30 days of delivery, unused and in its packaging. Start the return from your order page.

Selling on Paperclip

How much does Paperclip take?

A commission on each sale, shown before you publish. There is no subscription.

How do I open a shop?

Create a free account, fill in your seller page and publish your products from your workspace, one by one or from a CSV file.